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Our ultimate goal is to please all our customers no matter what you purchase. Big or small your order does matter to us! Our business depends on your custom as does our reputation. We are committed to offering you the best at all times.

Should you experience any problems when ordering please contact Customer Services by telephone on: 0870 62 60 819, lines are open Monday to Friday 10am to 6pm.

You can also send us an email to: Customer Services

or alternatively please write to:

Contact Address & E-mail

Midnight Lady Ltd
Sunset House
Battery Road
Great Yarmouth
Norfolk
NR30 3NN

Email: Customer Services

Contact Numbers

Office Hours Monday to Friday, 10am to 6pm (UK Local GMT)

Skype Us - Click Here
Telephone: 0870 62 60 819
Facsimile: 01493 331531

Fast & Discreet Delivery...

Over 98% of our products are in stock allowing us to deliver quickly. Our warehouse facilities are efficently organised and offer a fast professional service ensuring that your order is packaged promptly and dealt with in a timely manner.

All orders are sent in plain discreet packaging using quality packaging materials appropriate to the contents. This ensures safe and secure transit of your order.

It is very important to us that when you place your order, we have the items you want and we deliver them as quickly as possible. Customer satisfaction is our main concern.

Shipping And Handling

Shipping is provided by a company called APC. They are a third party courier company who offers a competitive rate and delivery within 24 business hours. They have been appointed as our default delivery agents for the UK.

Customers purchasing goods for outside the UK is provided by a company called UPS over 2kg, under 2kg is Royal Mail Air Mail Small Packets. (If needed contact customer services.)

Delivery Schedule

NEXT DAY UK DELIVERY
Any orders placed before 12pm GMT Monday to Thursday will be despatched on a 24-72 hour courier service.
Orders received after 12pm GMT on Thursday's will be despatched on the Friday for delivery on Monday.

OVERSEAS DELIVERY
Orders received for shipping outside the Mainland UK will be despatched within 3-7 working days and are subject to shipping charges as appropriate.

All deliveries are subject to stock and terms and conditions apply.

Terms of Delivery...

We aim to deliver your order within 3 working days, sometimes this is not possible due to stock shortages, so please allow upto 14 working days from receipt of order. If you do not receive your order after 21 days please let us know and we will advise you of an exact delivery time. If we are unable to confirm delivery within 30 days we will be happy to give you a full refund.

Please contact customer services if you have any questions: Customer Services

Telephone: 0870 6260 819
Facsimile: 01493 331531

Faulty product?

If you have received your order and find that a product is faulty you may return it for exchange or credit note.

Due to the nature of products such as sex aids and various other items such as mouth gags, for hygienic reasons these are not accepted for refund or exchange. (This does not affect your statutory rights).

In the case of lingerie or other such garments where an item may come into contact with personal areas of the anatomy we ask that you try them on over your own underwear and do not remove the price tags until you are sure that you are keeping them. However these must be returned within 14 days of receipt to qualify for an exchange or credit note.

All garments may only be returned for an exchange where they still have the tags attached and where they are in the original condition as received. If the garment is returned damaged with a tear or rip we reserve the right to refuse an exchange or credit note whereby any deliberate damage has been caused. We may offer a repair at our discreation.

Footwear...
Footwear may only be returned for exchange if the soles are not scratched or scuffed and if the straps are not stretched or creased. We recommend that when you are buying footwear you try the shoes or boots on whilst in a soft floored area such as a carpeted bedroom or lounge. This is to ensure that you are happy with them before any natural wear begins. Because of the nature of footwear, once the bottoms are damaged the retail value is lost so we cannot accept them for exchange or refund. We do not offer refunds on footwear.

Terms and conditions of sale apply. All rights reserved. All returns must be reviewed by us before being concluded. No refunds given.

Ways to Pay:

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