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| About Us Midnight Lady - for lovers everywhere! Please note that terms and conditions apply to all sales and all customers. All rights reserved. All prices and special offers are subject to change without notice. We reserve the right to refuse a sale where the price(s), payment and details of the item(s) purchased are not correct due to an error or omission in editing this website. Our Contact details: Midnight Lady Limited Midas House The Conge Great Yarmouth Norfolk NR30 1PJ United Kingdom Phone: 01493 331 008 Fax: Email: sales@midnightlady.co.uk VAT Registration No. Company Registered in England No. |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit and debit card payments using a secure provider called Sage Pay who are specialist providers on behalf of our bank Lloyds TSB Cardnet, part of Lloyds TSB Bank plc. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa, Mastercard, Maestro and American Express. We also accept Paypal or you can use our 128bit secure java facility to make a card payment that we will then process through our card terminal within our retail shop. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Shipping is provided by Royal Mail and/or Amtrak where applicable. These are a third party companies who offer competitive rates for delivery. They have been appointed as our default delivery agents for the UK. Customers purchasing goods for outside the UK will be quoted a delivery charge prior to their order payment being processed. |
| Delivery Schedule UK NEXT DAY DELIVERY Any orders placed before 2pm Tuesday to Friday will be despatched on the same day. Orders received after 2pm on Friday will be despatched on the Friday afternoon or Saturday for delivery on Monday where possible. OVERSEAS DELIVERY Orders received for shipping outside the Mainland UK will be despatched within 3 working days and are subject to shipping charges as appropriate. Prices for shipping outside of the UK will be quoted prior to payment being processed. All delivery times are subject to stock, terms and conditions apply. We aim to deliver your order within 3 working days, sometimes this is not possible, so please allow up to 14 working days for delivery. Orders are not normally acknowledged, but if you have not received your goods after 28 days, please let us know. |
| Back Orders In the unlikely event that your item is not in stock, we will back order it for you. When we back order any items, we usually deliver within 28 days. If we cannot deliver within this time period we will be happy to refund you any payment that has been received provided that the goods have not been shipped already. If you are happy to wait we will retain payment and ship the goods within a time period estimated in conjuction with our suppliers. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security Sage Pay Credit/Debit card details are secured by SSL protection certified by VeriSign. Sage Pay are a specialist secure payment collection agency who work between us and our bank (Lloyds TSB Bank plc) to provide security to our customers when purchasing. Sage Pay is recommended by Lloyds TSB Cardnet part of Lloyds TSB Bank plc. PAYPAL Website payments can be made directly to our paypal account. We do not have access to your card details, only Paypal have access to process your payment. When a payment is made we receive an authorisation number from Paypal to confirm your payment. 128bit JAVA Encryption Credit/Debit card numbers are encrypted using our 128 bit jave encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website or server. We have a merchant account with Lloyds TSB Cardnet who govern our payment facilities with strict codes of conduct offering you peace of mind and security. |
| Guarantee Satisfaction guaranteed! If you are unhappy with your purchase for whatever reason we will be happy to offer you a credit note or exchange provided that the item is returned in it's original condition and is not used! For hygienic reasons underwear and sextoys may only be exchanged if faulty or damaged on delivery. You must notify us about any faults or damages within 48 hours of delivery by email to: service@midnightlady.co.uk Please include your order number and the product code/description and details of the fault or damage. Your statutory rights are not affected. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively you can call Customer Service on Telephone 01493 331 008 (International +44 +44 (0) 1493 331 008 or fax us on Fax 01493 331 008 (International +44 +44 (0) 1493 331 008 or write to us at: - Customer Services Midnight Lady Limited The Conge Great Yarmouth Norfolk NR30 1PJ England |
| Privacy Policy Midnight Lady Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy We offer an exchange or credit note for all purchases made from our site. An exchange or credit note can only be given if your purchase is returned in its original condition and packaging within 14 days of receipt Sextoys, Marital Aids and Clothing that comes into contact with the private parts of the human body, may only be exchanged if they are wrapped in their original protective celophane/plastic. Please check with customer service before returning any items. Telephone customer service on 01493 331 008 All faults and damages must be marked on the couriers delivery note and you must notify us within 24 hours to qualify for an exchange. In the case where goods have been received as faulty you must contact us within 24 hours giving a full description of the damage and the product. We will issue you with a GRN (Goods Return Number) and give you instructions for making a return. Please note that footwear cannot be returned if scuffed/scratched on the soles and/or the straps have been stretched or creased and/or the buckle has damaged the straps. Please remember that we have to sell these to other customers if you are not satisfied and can only do this if the products are as new! Please also note that we cannot accept any items for return where the case of hygiene arises. Namely clothing in the case of underwear that may come into contact with private parts of the human body. Sextoys and Marital Aids may also not be returned for reasons of hygiene unless in the case where goods have been received as faulty you must contact us within 24 hours giving a full description of the damage and the product. We will issue you with a GRN (Goods Return Number) and give you instructions for making a return. Deliberate damage for creating a false return will not be tolorated and the item will be returned to you by second class post. Further terms and conditions of sale apply. Your statutory rights are not affected. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.opsi.gov.uk/si/si2000/20002334.htm |